Refund policy
RETURN POLICY
Thank you for your purchase. We hope you are happy with your purchase.
However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange.
Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at admin@wrist-action.co.uk to obtain an Return Merchandise Authorisation (RMA) number.
After receiving an RMA number, place the item securely in its original packaging and in unused condition. Then mail your return to the following address:
Contact admin@wrist-action.co.uk for returns details and RMA Number.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your bank statement, depending on your issuer.
EXCEPTIONS
The following items cannot be returned or exchanged: SALE ITEMS
• Items must be in original packaging and unused to be returned under the 14 day period.
For DEFECTIVE OR DAMAGED products, please contact us at the contact details below to arrange a refund or exchange.
All full price items are covered by our 12 month warranty.
Please Note
• Sale items are FINAL SALE and cannot be returned.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Email: Admin@wrist-action.co.uk
- Use our contact form here: www.wrist-action.co.uk/contact